Office hours are Monday-Friday 8:00 a.m. CST to 5:00 p.m. CST.
Phones are answered live during business hours. Calls are assessed for purpose (sales, technical support, training, development, etc.) and then directed to the appropriate staff for response and follow up. Messages during business hours are returned the same day according to the Priority Status Code.
After-hours general calls are forwarded to the voicemail system and answered the next business day. After-hours emergency calls (incoming calls to 866-615-9344 with Priority Code A and B) are forwarded to the voicemail system and answered by the first available tech, usually within two hours.
Monitored Monday-Friday 8:00 a.m. CST to 5:00 p.m. CST.
Emails received via support email during business hours will receive a response within 4 hours. Emails received outside of office hours will be collected; however, no action can be guaranteed until the next working day. Please call for emergency support.